Refund policy

Refund & Return Policy

All Sales Final — With Important Exceptions

Due to the nature of alcohol sales and applicable state regulations, we are generally unable to accept returns or issue refunds once wine has been shipped. All sales are considered final.

However, we stand behind the quality of every bottle we produce. If you receive wine that is damaged, flawed, or compromised, we will make it right.

We Will Issue a Refund or Replacement If:

Your order arrives with broken bottles or packaging damage caused during shipping
A bottle is corked (TCA contamination) or otherwise wine-flawed
You receive incorrect items

In these cases, please contact us within 7 days of delivery at info@guarachifamilywines.com with:

Your order number
A brief description of the issue
Photos of the damage or defect (required for shipping damage claims)

We will either replace the affected bottles or issue a full refund for those items, at our discretion.

We Cannot Refund or Accept Returns For:

Wine you have tasted and simply do not prefer
Orders delayed by carrier after leaving our facility
Packages returned due to failed delivery attempts (adult signature required — please ensure someone 21+ is available)
Orders shipped to incorrect addresses provided by the customer

Returned Shipments

If a package is returned to us due to failed delivery attempts, you will be responsible for return shipping costs. We will contact you to arrange re-shipment at your expense, or issue a refund for the wine minus original shipping and a restocking fee.

Wine Club Shipments

Wine Club shipments follow the same policy. If you need to pause, skip, or cancel your membership before a shipment processes, please see our Wine Club Terms or contact us at least 7 days before your scheduled ship date.

Contact

info@guarachifamilywines.com