Effective Date: [5/05/23]
At Guarachi Family Wines, we strive to provide our customers with the highest quality wines and exceptional customer service. However, we understand that there may be situations where you need to return or seek a refund for your purchase. This Refund Policy outlines the guidelines and procedures for refunds and returns.
Returns and Exchanges 1.1 Eligibility: To be eligible for a return or exchange, you must have purchased the wine directly from Guarachi Family Wines or through our authorized retailers. 1.2 Condition: The wine must be in its original, unopened, and undamaged condition to qualify for a return or exchange. 1.3 Timeframe: You have 30 days from the date of purchase to initiate a return or exchange. 1.4 Proof of Purchase: You must provide a valid proof of purchase, such as an order number or receipt, when requesting a return or exchange. 1.5 Exclusions: We do not accept returns or exchanges for wines that have been opened, consumed, or damaged after delivery, except in cases of defects or quality issues covered under our quality guarantee (refer to section 2).
Quality Guarantee 2.1 Defects and Quality Issues: If you believe the wine you received is defective or has quality issues, please contact our customer service within [number of days] days of delivery. We may request evidence or additional information to assess the situation. 2.2 Evaluation: Our team will evaluate the situation and may require you to return the wine to us for further examination, at our expense. 2.3 Resolutions: If the wine is found to be defective or has quality issues, we will provide one of the following resolutions: a) Replacement: We will replace the wine with a new bottle or a comparable product. b) Refund: We will issue a refund for the purchase price of the wine.
Process for Returns and Refunds 3.1 Contact Customer Service: To initiate a return or seek a refund, please contact our customer service by phone or email, providing the necessary details, including your contact information, proof of purchase, and reason for the return. 3.2 Return Authorization: Once your return request is approved, our customer service will provide you with a return authorization number and instructions on how to proceed. 3.3 Return Shipping: You are responsible for the cost of shipping the returned wine to us, unless the return is due to defects or quality issues covered under our quality guarantee (refer to section 2). 3.4 Refund Processing: Upon receiving the returned wine and verifying its condition, we will process your refund within 30 days. The refund will be issued to the original payment method used for the purchase, unless otherwise agreed upon.
Non-Refundable Items We do not offer refunds on wine purchases under the following circumstances:
- Wine that has been opened, consumed, or damaged after delivery, except in cases of defects or quality issues covered under our quality guarantee (refer to section 2).
- Wine purchased through third-party retailers or distributors. Please refer to their respective refund policies.
Contact Information For any questions or concerns regarding our refund policy, please contact our customer service:
- Phone: 818-225-5100
- Email: firstname.lastname@example.org
Note: This Refund Policy is subject to change without prior notice. Please refer to the most recent version on our official website or contact customer service for the latest information.
By making a purchase from Guarachi Family Wines, you acknowledge and agree to the terms outlined